How do I reset my password?

Modified on Tue, 15 Feb 2022 at 11:01 AM

If you forgot your password or need to reset it, please follow these steps:

1. Navigate to this page:

2. Enter your account email, and select "Reset password"  

3. In a few minutes, you'll receive an email from with a reset code (6 digits) which you can copy and paste

4. Enter your reset code, click "Send"

5. Reset your password, choose your password (you have to enter your new password twice)

6. Click on "Update password"

Very Important

The reset password process will not work if you did not validate your email address.  A few minutes after you create your account, a validation email will be sent to your inbox. In this case, you should contact the support, opening a new support ticket.

After you validate your email address, your account will be activated and validated, and you will be able to reset your password.

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