Our customer experience team provides online support and insights to users from countries and time zones all over the world in multiple languages. The only way to do so effectively is by fielding customer queries through our support ticketing system and email. 

User demand for a support line and/or scheduled meetings is relatively low, and therefore not a service we can hire and schedule for at this time.

If you are having issues, you can open a support ticket:

https://help.rss.com/en/support/tickets/new